Operational Account Manager

JOB RESPONSIBILITIES:

Ensures high customer satisfaction by maintaining and improving processes and activities related to improving customer lead-time, quality and delivery expectations:

1. Forecast Analysis & PO Ownership

• Acceptance and communication of delivery schedule
• Monitor sales order to ensure data accuracy
• Pending order balances
• Sales forecast

1. Relationship Management

• Managing account aligned based on specific customer's SLA
• Contract execution
• Monthly customer business review
• Customer audits

1. Customer Management

• Quality claim and escalation
• Co-Lead activities for customers satisfaction – Voice of Customer

1. Operation Coordination

• Lead and roll out new commercial projects with ...