Operational Excellence Analyst

The Operational Excellence Analyst plays a key role in identifying, analyzing, and improving operational processes within the operations. This role focuses on enhancing efficiency, reducing costs, improving service quality, and ensuring the delivery runs smoothly. The analyst collaborates with cross-functional teams to implement best practices, monitor performance metrics, and drive continuous improvement initiatives.

Duties and Responsibilities:

Process Analysis and Improvement

· Analyze current operational workflows across branches and delivery teams.

· Conduct regular immersions in branches and other departments to observe actual operations, identify pain points, and gather insights

· Identify bottlenecks, inefficiencies, and areas for improvement.

· Propose and implement process enhancements using Lean, Six Sigma, or other quality methodologies.

Project Management

· Support or lead projects aimed at operational improvement....