Operational Excellence Consultant

The Operations Excellence Consultant will support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.

Position Responsibilities:

Operational Excellence in Insurance

• Analyze and optimize core insurance processes (e.g., underwriting, claims, policy administration, customer service) using Lean, Six Sigma, and Agile methodologies.
• Identify inefficiencies and design scalable solutions to improve turnaround times, reduce costs, and enhance service quality.
• Develop and track KPIs to measure operational performance and transformation impact.

Digital Transformation & Emerging Tech Integration

• Evaluate and implement emerging technologies such as AI/ML for risk assessment, RPA for claims automation, and other digital solutions to optimize policy verification.
• Collaborate with IT, CO...