Operational Excellence Consultant

The **Operations Excellence Consultant** will support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.



**Position Responsibilities:**



Operational Excellence in Insurance



+ Analyze and optimize core insurance processes (e.g., underwriting, claims, policy administration, customer service) using Lean, Six Sigma, and Agile methodologies.

+ Identify inefficiencies and design scalable solutions to improve turnaround times, reduce costs, and enhance service quality.

+ Develop and track KPIs to measure operational performance and transformation impact.



Digital Transformation & Emerging Tech Integration



+ Evaluate and implement emerging technologies such as AI/ML for risk assessment, RPA for claims automation, and other digital solutions to optimize policy verifi...