Operational Excellence Consultant

The **Operations Excellence Consultant** will support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.

**Position Responsibilities:**

Operational Excellence in Insurance

+ Analyze and optimize core insurance processes (e.g., underwriting, claims, policy administration, customer service) using Lean, Six Sigma, and Agile methodologies.
+ Identify inefficiencies and design scalable solutions to improve turnaround times, reduce costs, and enhance service quality.
+ Develop and track KPIs to measure operational performance and transformation impact.

Digital Transformation & Emerging Tech Integration

+ Evaluate and implement emerging technologies such as AI/ML for risk assessment, RPA for claims automation, and other digital solutions to optimize policy verification.
+ Collaborate with IT, COEs and business teams to p...