Operational Excellence Consultant

Manulife Business Processing Services (MBPS)
Full-time Quezon City, Metro Manila Other-General
Posted:
March 03, 2026
Location:
Quezon City, Metro Manila, Philippines

Job Description

The Operational Excellence Consultant will play a critical role in identifying, assessing, and prioritizing automation and AI opportunities across business processes. This position bridges the gap between business needs and technology solutions, ensuring that automation and AI initiatives deliver measurable value and align with organizational goals.

Position Responsibilities:

Process Discovery

  • Conduct end-to-end process mapping and documentation using tools such as BPMN or process mining software.
  • Analyze workflows to identify bottlenecks, redundancies, and opportunities for automation.
  • Engage stakeholders to validate current-state processes and gather insights.

Process Improvement and Redesign

  • Apply Lean, Six Sigma, and other continuous improvement methodologies to optimize processes.
  • Design future-state processes aligned with business objectives and customer needs.
  • Facilitate workshops to co-cr...

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Job Overview

Job Type: Full-time
Location: Quezon City, Philippines
Posted: March 03, 2026
Deadline: April 12, 2026