Operational Excellence Director at ADP

Become an impactful leader at ADP as the Director of Operational Excellence in Shared Services. This role encourages innovation and engagement in improving service delivery.
You will report directly to the GM, spearheading shared services initiatives while maintaining alignment with strategic goals. This role is pivotal for optimizing client relationships and enhancing operational efficiencies with cross-functional collaboration. Your leadership will be critical for team development and performance.
Key Responsibilities:
• Establish and nurture leadership in line with corporate goals
• Manage key relationships and handle escalated matters effectively
• Design methodologies to achieve profit margins and quality goals
• Ensure timely project delivery while maintaining high-quality standards
• Develop performance metrics in tandem with business direction
Requirements:
• Minimum of 10 years in operations/shared services
• At least 5 years leading teams and imp...