Operational Excellence Manager

This role will drive efficiency through technology, reduce operational overhead, and enable the team to focus on high-value activities. The successful candidate will combine deep technical expertise in automation with shown leadership skills to handle and develop a team during a period of significant change.

Key Responsibilities

Automation Strategy & Delivery

• Design and implement automation solutions for repetitive tasks such as customer query management, LMS course creation, and promotional asset generation.
• Develop scripts and tools using AI, Python and other relevant technologies to streamline workflows.
• Find opportunities for process optimisation and lead continuous improvement initiatives.

Team Leadership

• Manage and mentor a team currently focused on manual operations, guiding them through the transition to automated processes.
• Set clear goals and KPIs for automation adoption and efficiency i...