Operational Incident Officer in IT - Montreal

Contribute to the IT operations at Alteo as an Incident Officer in Montreal. Your role involves ensuring seamless technical operations and adherence to established regulatory processes.
This permanent position will have you focusing on developing and implementing effective operating procedures, conducting thorough analyses of operational constraints, and supporting users to ensure reliability commitments are met. Engagement with customers and service providers will also be crucial in maintaining optimal service levels.
Key Responsibilities:
• Define and implement operational procedures for service delivery
• Conduct analyses for electronic payment platforms
• Support customer needs and handle incidents promptly
• Prepare comprehensive technical specifications and reports
• Monitor incidents and implement required corrective measures
Requirements:
• DEC/BAC in IT or equivalent experience
• Between 2-5 years of relevant IT experience
• Proficient in writi...