Operational Lead

ABOUT THE ROLE

The
Operational Lead

is a pivotal figure in ensuring that CorpCloud delivers seamless and outstanding service and support to our customers, emphasizing a customer-first approach across all interactions.

This role is critical in driving exceptional service delivery and customer satisfaction within CorpCloud, managing the end-to-end customer experience lifecycle, from initial service delivery to ongoing support and project scoping.

The role encompasses the traditional aspects of service delivery within an MSP and mining maintenance and support, focusing on enhancing customer satisfaction, overseeing service level agreements (SLAs), and fostering strong relationships with customers, key stakeholders and internal teams.

This role ensures the integration of efficient processes, procedures, and tools to maximize the value delivered to customers, overseeing SLAs, nurturing client relationships, and leading the service team towards contin...