Operational Manager

SOTC Play & Development Sdn. Bhd (Playvelope) is a dynamic special needs intervention and educational centre committed to empowering children with diverse developmental needs through personalized, evidence-based approaches.
Due to our business expansion, we are seeking a dedicated and compassionate Operational Manager to join our multidisciplinary team in delivering early intervention and individualized learning support.

JOB DESCRIPTIONS:

• Oversee daily operations across outlet(s) to ensure smooth workflow and service excellence.
• Monitor outlet performance, sales targets, and operational KPIs.
• Ensure compliance with company SOPs, safety standards, and cleanliness requirements.
• Supervise and guide Outlet Managers and frontline staff.
• Plan manpower allocation, scheduling, and workforce productivity.
• Manage inventory control, stock ordering, and cost management.
• Handle operational issues, customer escalations, a...