Operational Supervisor Donor Relations Canada

Join the Canadian Red Cross as a Supervisor for Donor Relations Operations in a virtual/hybrid format. Focus on performance improvement and quality assurance in donor services.
As the Supervisor for Donor Relations, you will oversee the daily operations and coaching of both internal representatives and outsourced teams. The aim is to ensure consistent, high-quality donor experiences supported by effective communication and process alignment. You will play a crucial role in performance monitoring and continuous improvement initiatives.
Key Responsibilities:
• Supervise Donor Relations teams and manage operational workflows
• Deliver coaching, feedback, and performance management
• Monitor quality metrics and implement improvements
• Foster relationships with outsourced contact centre vendors
• Ensure compliance with quality and service level standards
Requirements:
• 3-5 years in a supervisory or leadership role
• Must be bilingual in English and French
...