Operational Systems Implementation Officer

An exciting opportunity exists for a highly motivated Operational Systems Implementation Officer to join our team.

• Implement, support, maintain, and improve operational systems.
  
• Monitor system performance and ensure reliability and efficiency.
  
• Respond to incidents, resolve issues, and plan for system growth.
  
• Recommend enhancements to improve system availability and performance.
  
• Conduct testing, gather feedback, and report on results.
  
• Analyse operational metrics to support performance improvements.
  
• Identify opportunities for automation.
  
• Manage helpdesk calls and ensure timely resolution within SLA.
  
• Provide end-user training and support.
  
• Draft functional development scope documents.
  
• Manage projects including business cases, issue tracking, and risk registers.
  
• Coordinate communication between the busines...