Operational Training Manager

Hakkasan Group, home to the internationally acclaimed Hakkasan and Yauatcha restaurants, is seeking a talented Operational Training Manager to lead and deliver operational training across our London restaurants.

This is an on-site, five-days-a-week role, based in Hakkasan Mayfair but travelling across our London sites. It is ideal for a hands-on trainer who thrives in the heart of operations — supporting teams directly on the floor, in the restaurant, and throughout the guest journey.

Key Responsibilities:

• Develop and deliver an operations-focused training strategy aligned to business goals.
• Conduct training needs analyses and produce quarterly training calendars.
• Design and update training programmes across brand standards, service excellence and compliance (including 1Huddle).
• Facilitate on-site, hands-on training, including onboarding, skills coaching, and practical service workshops. <...