Operations Admin Support

The Operations Admin Support plays a crucial role in the smooth day-to-day operations of the team. They are responsible for preparing and distributing daily worklists to Agents and Team Leaders—ensuring that work can begin promptly each day. They also manage and follow up on field call requests, coordinate with field agents, and make sure instructions are clearly actioned.

In addition to supporting workflow, the Operations Admin Support is responsible for generating accurate daily reports and preparing monthly deliverables for the client, ensuring performance is tracked and reported properly. They play a key role in monitoring progress, flagging issues, and supporting the team to meet KPIs. Strong Excel skills are essential in this role to manage data and ensure the accuracy of reporting.

Job Responsibilities:

• Prepare and distribute daily worklists to Agents and Team Leaders.
• Ensure worklists are shared early in the day to enable agents to begin wo...