Operations Analyst, Network Operation

What is the opportunity?

The Operations Analyst is responsible for monitoring and supporting all Royal Bank of Canada’s global network environment on a 24/7/365 day basis. As a member of the Telecommunications and Network Services Operations NOC, the analyst will monitor and provide technical support for event, incident, and problem management, escalation, service restoration, triage, and maintain all services pertaining to RBC’s operations. The role requires working effectively both independently and in a team-oriented environment.

What will you do?

• Perform technical support and analysis on complex incidents/outages to minimize business impact and promptly restore service within Operational Service Levels (OLAs) and Service Level Agreements (SLAs).
• Monitor and triage all domestic and international data centers, remote offices, wireless sites, and their respective technologies.
• Ensure adherence to change and incident managemen...