Operations and Customer Experience Executive

ROLE OVERVIEW

Laundry Xpress is hiring an Operations & Customer Experience Executive who will work

closely with the Founder and Head Office team to manage and improve day-to-day

operations, customer experience, and branch coordination across multiple locations.

This role is designed as a high-growth, manager-track position. While the initial

responsibilities focus on execution and coordination, the executive will be actively

mentored, trained, and upskilled to take on manager-level ownership over time.

WHAT THIS ROLE IS

• Hands-on execution role with leadership exposure
• Learning-intensive role with founder mentorship
• Clear path to manager-level responsibility

KEY RESPONSIBILITIES (EXECUTIVE LEVEL)

1. Branch Coordination & SOP Execution

2. Implement and monitor SOPs across branches

3. Support training sessions and compliance tracking

4. Orde...