Operations and Sales Manager

We are seeking an experienced and highly organised Manager to oversee daily operations, lead teams, and drive performance across the business. This role will be responsible for improving systems, managing sales performance, and ensuring high-quality customer interactions.

Key Responsibilities

• Oversee day-to-day business operations
• Manage, motivate, and support staff
• Plan schedules and allocate resources effectively
• Maintain high service and quality standards
• Manage client communication and resolve issues professionally
• Use customer service and project management software (e.g. ClickUp, CRM systems) to track performance and workflows
• Monitor sales performance and implement improvements
• Quality control on sales calls to ensure professionalism and consistency
• Train, coach, and develop the sales team
• Review sales calls and team interactions to improve quality and conversions
• Upda...