Operations Assistant (Call Centre)

Answer all calls received through PLUSLine ( ), Emergency Telephone (ET) and Region Communication Centre (RCC).

Greet and hang up the calls received through PLUSLine, Emergency Telephone (ET) and Region Communication Centre (RCC) using the standard script.

Verify the feedback information with the caller before end the conversation.

Feedback Management

• Immediately register the feedback received through PLUSLine and ET into Customer Care Online Management System (CCOMS) and Customer Intelligence Portal (CIP).
• Assign unresolved customer feedback in CCOMS/CIP to the related party i.e. Head of Function, Region Manager or Section Manager for further investigation and action.
• Update the action taken and solution details for customer feedback into CCOMS/CIP.

Follow Up Call

• Carry out follow up call to customer within 30 minutes for any request of PLUSRonda assistance that received through PLUSLine...