Operations Assistant (Hotel)

We are seeking a motivated and collaborative individual to join our team as a Operations Assistant (Hotel). In this role, you’ll help the University meet its guaranteed bed-night commitment at the Hyatt Hotel by managing the end-to-end process for accommodation reservations. You’ll bring a strong focus on accurate data analysis—reconciling booking information between hotel and University systems, spotting discrepancies and trends, and producing clear, reliable reports that support contract performance, financial monitoring and a great customer experience.

In this role, you will:

• Support the administration of the hotel contract, helping to ensure the terms of the bedroom guarantee agreement are met.
• Manage accommodation reservations on behalf of the School, Faculty and wider University, acting as a first point of contact and escalating issues where appropriate.
• Analyse and reconcile booking data between hotel and University systems, iden...