Operations Assistant Manager (707)

Overview:

The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign.

Qualifications:

• 2/3 Years' experience as an Operations Manager within the BFSI sector.
• Proven experience in management of a Financial/Regulated/contact center
• Experience in KPI Management
• Matric/ Equivalent

Responsibilities:

• Analyze and maintain all Service Level agreements; implement improvement plans as needed
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirement)
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports).
• Conduct scheduled reviews wi...