Operations Assistant Manager – Insurance

Job Title: Operations Assistant Manager – Insurance
Status: Very Urgent | Active
Level: Assistant Manager
Headcount: 1
Location: Alabang, Muntinlupa City
Work Setup: Onsite
Shift: Graveyard (GY)
Salary Range: Up to PHP 65–75K)
Target Start Date: 13-Feb
Job Description
The Operations Assistant Manager – Insurance is responsible for leading and managing a contact center team that supports insurance billing, account management, and policy servicing. This role ensures operational excellence through supervision, process improvement, trend analysis, and collaboration with QA and Training teams.
Key Responsibilities
Lead and manage a team of insurance support agents, ensuring achievement of operational KPIs
Oversee daily operations, including billing, account management, and policy servicing
Monitor productivity, quality, SLA adherence, and attendance
Conduct coaching, performance appraisals, and corrective actions as needed
Analyze operational ...