Operations Associate (KYC Analyst and Customer Support)

WHAT WE OFFER Competitive Salary Packages Professional Development Opportunities Hybrid Work Setup Equipment Provided Day 1 HMO Life Insurance Position Overview We are seeking a Project-Based Operations Associate (KYC Analyst and Customer Support) to support onboarding, verification, and ongoing due diligence processes, as well as answering calls / inquiries from clients’ customers.

The role involves manual review of customer data, ensuring compliance with KYC/AML requirements while identifying potential fraud and risk indicators.

The associate will work closely with the OaaS team, as well as client internal risk and compliance teams, utilizing platforms such as Sumsub and internal CRM systems, and will be responsible for delivering accurate, timely, and well-documented decisions.

WHAT WOULD YOU DO?

KYC Initiation & Document Review   Initiate KYC requests via Sumsub and monitor customer submissions.

Perform manual revi...