Operations Associate

Overview

As Operations Associate at Etherscan, you will be able to:

• Assist users from all over the world to navigate Etherscan and Ethereum
• Write tutorials and explainers simplifying technical content for the average user
• Learn and explain the latest developments in a fast-growing platform and industry

Responsibilities

• Respond to user questions in a timely and accurate way
• Identify user challenges and explain how related features can help
• Analyze and report bugs with the product
• Share feature requests and user feedback with the team
• Proactively update off-chain metadata to the website quickly and correctly
• Help with the curation of Ethereum & Etherscan FAQs
• Process technical information into simple, digestible content
• Monitor various social media channels such as Twitter and Reddit to both gauge community pulse and answer Etherscan-related questions