Operations Assurance Lead - Managed Services & SLA Delivery

Ericsson GmbH in Shah Alam, Malaysia is seeking a Service Delivery Manager to oversee operational delivery and performance management within managed services. You will manage end-to-end delivery of operations, ensuring that SLAs are met while serving as the primary point of escalation for critical incidents.

The role requires solid communication skills, a background in NOC operations, and experience in problem management and service efficiency. Join a diverse team committed to innovation and excellence.