Operations Center Investigator - 3rd Shift

About the Role

As Operations Center Investigator, you will be the primary contact for store and Loss Prevention teams regarding fraud activity and significant events. You support field loss prevention associates, develop cases with local law enforcement to resolve organized retail crime, answer incoming associate calls to assist with shoplifting apprehensions or significant events, research fraudulent activity, advise partners on fraud patterns and behaviors, analyze data and summarize results.


What You’ll Do
+ Assist stores, loss prevention and store management with CCTV surveillance of shoplifting suspects
+ Assist store and district loss prevention peers with fraud investigations related to Kohl’s cards and other scams
+ Work with the Organized Retail Crime (ORC) team to supplement case building of internal and external theft cases
+ Provide CCTV video to local and federal law enforcement related to theft and safety events
+ Disposition real-...