Operations Control Shift Supervisor-4

TNS (Transaction Network Services) is Looking for a motivated and customer-oriented Shift Supervisor.Key responsibilities of this role will include managing and coordinating your team of support technicians across a diverse range of service incidents and service requests to uphold service level agreements. This will include administrative activities for the shift, undertaking performance reviews, setting of objectives, and engaging with the team on their training and development.This role demands a level head, good organizational skills, good communication skills and technical understanding covering wide area networks, systems and the payments industry.Assign incoming work across available resources, assist team with priorities, assess Sev 1 and Sev 2 incident requirements for further technical or hierarchical escalation and / or invocation of Major Incident Management process.Work with other internal teams to support and plan scheduled changes.Ad hoc tasks as required.**Requirements:...