Operations Coordinator

Nooklyn is a New York City-based real estate brokerage helping renters find apartments and connecting landlords with qualified tenants. We're a lean, fast-moving team that sits at the intersection of real estate, technology, and design.
We're looking for an Operations Coordinator to be the organizational backbone of our daily operations across three core areas:
HR & Agent Onboarding
Coordinate end-to-end onboarding for new real estate agents — document collection, system access, orientation scheduling
Send, track, and manage contracts through our internal systems
Facilitate training and make sure new agents get productive fast
Keep organized records of onboarding status and compliance docs
Customer Support
Monitor and triage support requests through from two key personas: real estate agents and renters/guarantors
Resolve straightforward inquiries independently, escalate complex issues to the right people
Spot recurring issues and suggest process improveme...