Operations Coordinator

Job Purpose

The Operations & Program Management Coordinator will oversee the day-to-day operations of the organization, ensuring smooth coordination across counseling, admissions, research programs, and institutional partnerships. This role focuses on building efficient systems, maintaining service quality, tracking student progress, and supporting organizational growth.

Key Responsibilities

• Manage daily operations across counseling, admissions support, profile building, and research programs
• Develop and implement SOPs, workflows, and operational systems to improve efficiency and consistency
• Coordinate with counselors, research mentors, program leads, marketing teams, and external partners
• Track student pipelines, timelines, deliverables, and outcomes
• Oversee scheduling, internal calendars, deadlines, and resource allocation
• Monitor KPIs related to student satisfaction, turnaround time, and program delivery
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