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Operations CSR IV

000-TIP TELUS International Philippines, Inc.
Full-time Taguig, Metro Manila Other-General
Posted:
March 04, 2026
Location:
Taguig, Metro Manila, Philippines

Job Description

  • Answers incoming calls in a courteous and professional manner; follows scheduling protocols.
  • Places calls to referring physicians for patients expressing difficulty with scheduling.
  • Identifies and assists patients with special needs and shows care and compassion.
  • Maintains good rapport with referring physicians, secretaries and clinical site staff.
  • Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
  • Enters accurate information in the system for appointment scheduling, rescheduling, cancellation and comment entry.
  • Updates account information at the point of scheduling.
  • Communicates and interacts with all departments effectively and professionally.
  • Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
  • Gives patients appropriate orientation for preparatory an...

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Job Overview

Job Type: Full-time
Location: Taguig, Philippines
Posted: March 04, 2026
Deadline: April 13, 2026