Operations & Customer Experience Specialist

Who are we ?
At Urban Campus, we aim at providing our tenants with high-end accomodation, an outstanding community animated by our teams and a smooth digital booking experience.
As for our business model, we work with Institutional Investors to help them transform and build residences with shared areas and services. We manage these residences on their behalf.
Recruitment context
Urban Campus is looking for an Operations & Customer Experience Specialist to lead the customer experience function in Spain and support the Asset Manager in the day-to-day operations of our portfolio.
This position reports directly to the Spain Head of Asset Management and plays a key role in ensuring operational excellence and outstanding resident satisfaction.
As Operations & Customer Experience Specialist, you will be responsible for the full resident journey after the Sales team closes a booking — from seamless autonomous move-ins to proactive issue resolution, feedback ...