Operations Customer Expert (m,f): Polish

Start: 13th April

DUTIES AND RESPONSIBILITIES:

• Assist customers via phone, email, and chat with inquiries related to products.

• Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs.

• Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction.

• Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up.

• Identify and escalate complex or unresolved issues to higher-level support or management to ensure quick resolution.

• Collaborate with internal teams to deliver efficient and effective solutions to customer issues.

• Perform regular customer service tasks, including updating and maintaining the customer database.

• Reach out to cust...