Operations & Customer Service Specialist

Job Summary

We are seeking a detail-oriented and proactive Operations & Customer Service Specialist to join our team. The ideal candidate will be responsible for managing and processing online orders across platforms such as Shopify, Shopee, Lazada and TikTok.

The role requires extensive experience with SAP for inventory management, order processing, and reporting. You will also provide exceptional customer support, ensuring that all customer inquiries and issues are resolved in a timely and efficient manner.

Key Responsibilities

1. Order Processing

• Manage and process online orders from Shopify, Shopee, Lazada and TikTok.
• Ensure accurate and timely order fulfilment, from order entry to delivery.
• Coordinate with warehouse teams to manage inventory levels and order dispatch.
• Monitor and update order status in respective e-commerce platforms.

2. SAP Management

• Utilize SAP for managing inven...