Operations & Customer Support Assistant

We are hiring an
Operations & Customer Support Virtual Assistant
for a fast-growing, e-commerce brand in the personalized children's publishing space. This is a
part-time remote role
supporting a South African business that is experiencing rapid growth and increasing order volumes. This role is ideal for someone who is patient, detail-oriented, tech-savvy, and thrives in a startup environment while delivering exceptional customer experiences.

Key Responsibilities:

• Manage WhatsApp and email customer support inboxes, ensuring timely, friendly, and professional responses
• Handle pre- and post-purchase customer inquiries, guiding customers step-by-step through photo submission and approval processes
• Monitor and manage orders through the custom backend system and Shopify
• Perform quality assurance checks on AI-generated images to ensure likeness, visual quality, and consistency
• Request revisions or corrections when AI image...