Operations & Customer Support Performance Manager

Location: Islamabad, Pakistan
Department: Operations
Reporting To: Senior Operations Manager
Company: Swapp
About Swapp
Swapp is a dynamic and innovative car subscription startup that is revolutionizing the way people experience and access transportation. Our mission is to enable seamless mobility aligned to each individual's evolving needs. We provide flexible and hassle-free mobility solutions, empowering individuals to drive their dream cars without the burden of ownership.
We are now hiring an Operations & Customer Support Performance Manager to support our Senior Manager of Business Operations in driving performance excellence across customer support, operations, and logistics functions.
Role Overview
As the Operations & Customer Support Performance Manager, you will:
Lead performance analysis and reporting across customer support, operations, and logistics teams.
Work with the Senior Manager to identify areas for improvement and help redesign operati...