Operations Director

The Role Overview

As Operations Director, you'll lead the team that makes our member partnerships work. You'll oversee our Partnership Managers, set the strategic direction for how we deliver service, and make sure we're consistently showing up as the best version of Athena. This is a leadership role where you'll balance big-picture thinking with hands-on problem-solving, stepping in when partnerships need senior attention and coaching your team to get better every day.

What You'll Do

Lead the partnership management team

• Provide leadership and direction to 10-15 Partnership Managers, ensuring alignment with Athena's strategic objectives and service standards
• Mentor and coach senior staff, fostering a high-performance team culture
• Set clear expectations and hold your team accountable for delivering exceptional service
• Prioritize the well-being and development of team members
• Take responsibility for your te...