Operations Director (Telco Sales Chat)

Afni
FullTime Quezon City, Metro Manila Operations Specialties Managers
Posted:
June 06, 2026
Location:
Quezon City, Metro Manila, Philippines

Job Description

Description

Operations Director

Position Purpose:

  • Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.
  • Essential Functions and Responsibilities:
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
  • Maintains and improves ca...
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    Job Overview

    Job Type: FullTime
    Location: Quezon City, Philippines
    Posted: June 06, 2026
    Deadline: July 16, 2026