Operations Duty Manager

You will be part of a team that oversees the onsite operations across Mount Faber Leisure product offerings with the aim of achieving consistent delivery of exceptional experience to our guests. You will lead as an interim incident manager and management of situation during the first hour of a crisis situation.
You will be expected to respond to guest needs, perform touchpoint engagement, and manage real time incidents. You will also be required to perform situational assessments and put in place mitigating measures and deploy resources. The ability to think on your feet effectively and maintain high energy levels is a critical requirement.
Job Duties and Responsibilities
Manage Operational Resilience & Crisis Management that includes and not limited to:
➢ Interim Incident Manager (IM) during the 'Golden Hour' of a crisis situation, providing Command, Control & Coordination before arrival of MFLG Incident Management Team (IMT)
➢ Interim crisis management response
➢ Ma...