Operations Effectiveness, Manager

The **Operational Effectiveness Manager** develops, implements, and sustains the IQVIA Channel & Specialty Data Services (CSDS) Quality Management System (QMS), ensuring products and services meet customer, regulatory, and audit requirements.

+ Leads quality assurance initiatives
+ Manages SOC 1 Type 2 and SOC 2 Type 2 third-party audits
+ Conducts and oversees internal audits to maintain ongoing audit readiness
+ Drives continuous process improvement across CSDS functions by identifying risks, strengthening controls, and improving operational efficiency
+ Supports and may lead responses to customer RFPs and IT security assessments
+ Ensures IQVIA quality controls, standards, and governance practices are accurately represented to internal and external stakeholders

**Key Responsibilities**

+ Develops, oversees, and monitors implementation of quality standards, procedures, and controls
+ Conducts and manages internal audits of QMS procedures...