Operations Excellence Officer

Job Description (Summary)

Leads process improvement initiatives, ensures ISO compliance, monitors KPIs, and drives efficiency across departments.

Main Responsibilities:

· Map and improve workflows/SOPs

· Lead root-cause analyses & corrective actions

· Track KPIs and build dashboards

· Support ISO audits & documentation

· Standardize processes across sites

· Lead improvement projects (TAT, cost, errors, service quality)

Qualifications:

· Industrial Engineering / Business / Operations

· Experience in process documentation & analysis

· Strong Excel/analytics skills

· ISO or Lean Six Sigma background (preferred)

Core Competencies:

· Analytical thinking

· Problem-solving & root cause analysis

· Project management

· Attention to detail

· Collaboration & facilitation

KPIs:

· % of processes documented and approved

· Number of improvement p...