Operations Executive – Hospitality

Job Title: Operations Executive – Hospitality
Company: Indigo Heights & Hotel
Department: Operations
Location: Gulberg III
Job Summary
The Operations Executive is responsible for overseeing and managing day-to-day hotel operations to ensure efficient service delivery, guest satisfaction, and compliance with company standards. The role involves coordinating multiple departments, maintaining service quality, resolving operational issues, and supporting overall hotel performance.
Key Responsibilities:
1. Operations Management
Oversee daily hotel operations including front office, housekeeping, food & beverage, and maintenance.
Ensure smooth functioning of all operational activities.
Implement and maintain standard operating procedures (SOPs).
2. Guest Service & Experience
Ensure high standards of customer service and guest satisfaction.
Handle guest complaints and resolve service issues promptly.
Monitor service quality and recommend improvements...