Operations Executive – Hospitality

Job Title: Operations Executive – Hospitality

Company: Indigo Heights & Hotel

Department: Operations

Location: Gulberg III

Job Summary

The Operations Executive is responsible for overseeing and managing day-to-day hotel operations to ensure efficient service delivery, guest satisfaction, and compliance with company standards. The role involves coordinating multiple departments, maintaining service quality, resolving operational issues, and supporting overall hotel performance.

Key Responsibilities:

1. Operations Management

• Oversee daily hotel operations including front office, housekeeping, food & beverage, and maintenance.
• Ensure smooth functioning of all operational activities.
• Implement and maintain standard operating procedures (SOPs).

2. Guest Service & Experience

• Ensure high standards of customer service and guest satisfaction.
• Handle guest complaints and resolve s...