Operations Executive –

We are hiring a proactive and detail-oriented Operations Executive – Night Shift to support USA-based client operations from our BPO back-office. This role is critical in ensuring uninterrupted operational support during US non-business hours. The position requires strong English communication skills, experience in remote operations coordination, vendor interaction, and real-time issue resolution in a fast-paced outsourcing environment.

Key ResponsibilitiesNight Shift Operations Support:

• Monitor and manage operational activities for US-based client facilities during night hours.
• Ensure smooth continuity of operations and immediate response to operational issues or escalations.

Client & Vendor Coordination:

• Coordinate with third-party vendors and service providers for maintenance or operational requirements.
• Ensure vendor deliverables meet defined SLAs, quality standards, and turnaround times.

Incident & Esc...