OPERATIONS EXECUTIVE (START ASAP)

Responsibilities

• Assist Assistant Vice President, Performance and Training in implementing measures to improve performance levels and meet company's and clients' KPI
• Monitor calls to ensure that customer interactions are in compliance with business and clients' requirements
• Establish work priorities, develop and review performance
• Implement service strategies and improve job processes
• Review collection activities
• Assist in escalated feedbacks and operational issues
• Team building and management
• Any other ad hoc duties assigned

Requirements

• Candidate should possess at least a Degree / Diploma in any discipline or relevant experience
• Good communication skills, both verbal and written
• Meticulous and good interpersonal skills
• Able to perform well under pressure and tight deadlines with minimum supervision
• Minimum 2 to 3 years of ...