Operations Executive/Support

Operations Executive

Department: Operations

Employment Type: Full-Time

About the Role

The Operations Support Executive plays a vital role in ensuring smooth daily logistics operations. You will serve as the bridge between drivers, merchants, and the internal operations team, ensuring all deliveries are executed efficiently, accurately, and on time. This role requires excellent communication skills, problem-solving abilities, and strong attention to detail.

Key Responsibilities

Daily Operations & Coordination

• Monitor live delivery operations, ensuring smooth execution and timely completion.
• Coordinate with drivers and merchants for pick-up and delivery issues in real time.
• Manage and assign driver schedules or shift allocations according to operational needs.
• Track and update delivery performance metrics and order completion reports.

Issue Management

• Handle escalations such as f...