Operations for Operations, Clinical Services (BPO/Contact Center Industry)

The Director – Operations (Clinical Services) is accountable for driving profitability through operational excellence and functional competitiveness across all Clinical Services lines of business outside Coding and UM/CM. This role ensures that clinical operations deliver cost efficiency, long‑term scalability, and superior client value, while fostering innovation and continuous improvement. The Director serves as a strategic leader, aligning operational plans with business objectives and enabling sustainable growth through effective resource management, compliance, and leadership development. The role provides senior oversight of clinical service delivery, ensuring high‑quality performance, operational stability, and a strong culture of clinical excellence across multiple accounts and service offerings.

Duties and Responsibilities:

1. Strategic & Financial Leadership

• Develop and manage P&L fore...