Operations Key Account Manager - ACM

dbschenker

Full Time Singapore, Singapore Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted:

March 02, 2026

Location:

Singapore, Singapore, Singapore

Job Description

The OKAM has a clear focus on performance management and improvement of operational efficiency while ensuring that service level agreements are fulfilled. 
The OKAM is responsible for customer retention and for contributing to Key Account growth. 
The OKAM will expand on customer relationships through shipment data analysis, continuous improvement and optimized service offerings proactively addressing concerns.
Responsibilities:
Sustain awarded business and support related growth
Drive operational efficiency and performance 
Prepare operational data and present performance results 
Develop and control KPIs and improve data quality by proactive collaboration with Cluster Operations
Escalate and follow through on operational, data quality and KPI issues by conducting root cause analysis and defining corrective actions
Serve as single point of contact for all operational issues and escalations, with a responsibilit...
                

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Job Overview

Job Type: Full Time

Location: Singapore, Singapore

Posted: March 02, 2026

Deadline: April 11, 2026