Operations Lead (System & Network)

Education/ Experience: . Bachelor Degree in Cybersecurity, Computer Engineering or related fields . Minimum 5 years in IT Service Management and Technical Delivery. . At least 2 years of experience ina leadership or supervisory role. Job Description: . Oversee the end-to-end IT technical delivery, ensuring allinfrastructure and security services meet performance and availabilitybenchmarks. . Drive the adoption of ITIL best practices across Incident, Change, andProblem Management workflows. . Manage and provide technical direction for infrastructure and Security-related projects, ensuring they stay on track and within scope. . Champion a user-centric approach to IT services, ensuring technical solutions translate into a positive and efficient experience for the end-users. . Lead and mentor a team engineers (Network, System, and Cyber), fostering a culture of accountability and continuous improvement. Skill Sets: ITService Management (ITSM): ITIL Certification (v3/v4), SLA/OLA Management...