Operations Leader, Banking & Financial Services

Firstsource

Full-time Mexico, Ciudad de México Operaciones y administración de empresas

Posted:

March 02, 2026

Location:

Mexico, Ciudad de México, Mexico

Job Description

                    A leading service provider in financial services seeks an Associate Director of Operations in Mexico City to lead contact center operations for North America Banking, Mortgage, and Financial Services. Responsibilities include ensuring operational excellence, driving growth, and managing teams of 200+. Candidates should have over 10 years of contact center operational experience and a deep understanding of the banking sector. Join a innovative team to deliver high levels of customer and employee satisfaction.
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Job Overview

Job Type: Full-time

Location: Mexico, Mexico

Posted: March 02, 2026

Deadline: April 11, 2026