Operations Leader — Process Excellence & Client Success

Alorica in Mexico seeks a leader to optimize operational performance and exceed client expectations.
This role involves shaping departmental strategy and overseeing daily operations while maintaining high standards of quality and productivity.The ideal candidate has at least 2 years of management experience in a Contact Center/BPO, strong leadership abilities, and proficiency in Power BI.
The company values a people-focused leadership approach and effective communication.
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